Photo Finish
Privacy Policy
Photo Finish Detailing
Effective date: 10/11/25
Photo Finish Detailing (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and disclose personal information when you visit pf-detailing.com, request a quote, use our website’s forms or chat features, or communicate with us about our services.
1. Information We Collect
Information you provide. Depending on how you contact us, we may collect your name, email address, phone number, vehicle details, services you are interested in, appointment preferences, and information you include in messages, forms, or chat conversations.
Information collected automatically. Our website and the third-party services it uses may collect technical and usage information, including your IP address, browser and device information, cookie identifiers, pages viewed, referral sources, approximate location, and interactions with website features.
Gift certificate transactions. Our website links to Square for gift certificate purchases. Information you enter during checkout is processed by Square under its own privacy policy. We may receive transaction and contact details needed to administer your purchase or provide customer support.
2. How We Use Information
We use personal information to:
- Respond to inquiries and prepare quotes.
- Arrange appointments and communicate about requested services.
- Provide customer support and administer purchases.
- Operate, maintain, secure, and improve our website.
- Understand website usage and measure the effectiveness of our marketing.
- Maintain business records, resolve disputes, and meet legal obligations.
- Send promotional communications if you choose to receive them and as permitted by applicable law.
3. Cookies, Analytics, and Embedded Content
Our website uses Google Analytics to help us understand how visitors use the site. Google and other providers may use cookies or similar technologies to collect information about website activity.
Our forms, chatbot, review widgets, and embedded videos may also collect technical information or use cookies when they load or when you interact with them. Embedded YouTube videos and other Google services may transmit information such as your IP address and the page you are visiting to Google.
You can manage or delete cookies through your browser settings. Blocking some cookies or technologies may affect website features. Google also offers a Google Analytics opt-out browser add-on. This add-on does not control all other website tracking or advertising technologies.
For more information, see how Google uses information from websites that use its services.
4. How We Disclose Information
We disclose information as needed to providers that support our website and business operations. These include:
- Webflow: Website hosting and functionality.
- Fillout: Website forms and inquiry submissions.
- Elfsight: Chatbot and review features.
- Google Analytics: Website usage measurement.
- Square: Gift certificate checkout and related transaction services.
We may also use providers for email, communications, technical support, and business recordkeeping. Some providers collect information directly through embedded features or linked services and process it under their own privacy policies.
We may disclose information when required by law or legal process, to protect rights and safety, investigate fraud or misuse, or in connection with a proposed or completed sale, merger, or transfer of our business, subject to applicable law. We may also disclose information at your direction.
5. Website Chat
Our website includes an automated chatbot provided through Elfsight. If you use it, the messages and contact details you submit may be processed by Elfsight and its technology providers to operate the chat feature and generate responses.
Please avoid entering payment card details, passwords, government identification numbers, or other sensitive information into the chatbot. You can contact us directly by phone or email instead.
6. Your Choices and Privacy Requests
You may choose not to provide personal information, although this may limit our ability to answer a request or provide a service.
You can stop promotional emails by using the unsubscribe instructions provided or by contacting us. You can also contact us to ask that promotional text messages stop. Service-related communications may still be necessary to complete a request or transaction.
Depending on where you live and which laws apply to our business, you may have rights to access, correct, delete, or obtain a copy of your personal information, or to opt out of certain processing. Contact us using the details below to submit a request. We may need to verify your identity and will respond as required by applicable law, including explaining any applicable exceptions or appeal options.
7. Retention and Security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining customer and transaction records, resolving disputes, and satisfying legal requirements. Retention depends on the type of information, why it was collected, and applicable business and legal needs.
We use reasonable safeguards intended to protect personal information. No website, electronic transmission, or storage system is completely secure.
8. Children’s Privacy
Our website and services are intended for a general adult audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can investigate and take appropriate action.
9. Third-Party Websites
Our website includes links to third-party websites and services. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.
10. Changes to This Policy
We may update this Privacy Policy as our services or practices change. The updated version will appear on this page with a revised effective date. We will provide additional notice or request consent when required by applicable law.
11. Contact Us
For questions about this Privacy Policy or requests concerning your personal information, contact:
Photo Finish Detailing
521 Horan Rd
Syracuse, NY 13219
Email: photofinish315@gmail.com
Phone: (315) 330-1970
Website: pf-detailing.com